According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. They offered me 125% of price paid in credit or refund to my CC. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Para una notificacin en Espaol, haga clic AQU. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. I am not paying for this $500 nonsense. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . If you sell on Stubhub they will waive the sellers fee. Re: adele show refund. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. FALSE. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Unsubscribe at any time. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. All Rights Reserved. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I no longer have that card either and was concerned about that as well. I found out they listed under a wrong account. Shortly after, in May, StubHub . This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. The Court in charge of this case still has to decide whether to approve the Settlement. If the other driver has minimum liability coverage, can I still sue them? In the . THEIR GUARANTEES ARE A LIE. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Read more here: Camp Lejeune Lawsuit Claims. The company is accused of failing to resolve complaints from tens of thousands of customers. Please download the PDF to view it: Download PDF. Click. Sep 15, 2021, 1:28 PM. The news comes just over a week after ticket resale sites began requesting corporate bailouts. We value your privacy. I purchased OHL tickets the day before the game. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub They asked me to list it as resale. I was a part of this fiascoplease add me. I purchased six tickets to Hamilton on 12/1/21. Please add me to this class action against STUB HUB. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I listed tickets on StubHub, which I had done on multiple occasions. Yes I have two events canceled from Covid that I did not get a refund. Punk Rock Bowling and Music Festival Tickets - StubHub According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. No mention is made of the safety of the attendees. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp Your email address will not be published. I had to spend hours on the phone with StubHub just to get them to do their job. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. In response, he received a refund in the form of a coupon worth 120% of the original price. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow StubHub stopped guaranteeing cash refunds. Sign up to receive our free weekly newsletter. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. A link has directed you to this review. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub has my $253 for tickets I sold. The law required StubHub to refund all eligible buyers before May 3, 2021. Buy sports, concert and theater tickets on StubHub! For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. FanProtect Guarantee: Call toll-free from the U.S. or Canada, or chat online with support. It is important to note that the settlement is not final and the settlement process is ongoing. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute If you would prefer a cash refund, simply . All Rights Reserved. Furthermore, is there a class action suit against Ticketmaster? Attorney General Yost Inks Agreement with StubHub to Issue Ohioans StubHub sued over COVID-19 change to its FanProtect guarantee scheme I listed tickets and never heard back that they sold. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. You must contact the In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . We'll email you when an event is canceled. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Frustrated concert goers still fighting for refunds StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. | A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. 2023 The Hollywood Reporter, LLC. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Day of the event, I downloaded the tickets only to find they were for the wrong event. Please add me I have communication and documentation to prove stub hub is just keeping my money. Last Updated on May 5, 2021 by Dave Clark. "If you have tickets to a show that is postponed, you will be able to select your refund . Please add me I lost roughly $600. How to Get a Refund from StubHub - Christian Small You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. drug injury lawsuits and product liability lawsuits. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. StubHub calls for MLB refund lawsuit to be sent to arbitration Payments will be provided if the Court approves the Settlement and after any appeals are resolved. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. For more information about reviews on ConsumerAffairs.com please visit our This putative lawsuit is related to a multi-state investigation that StubHub settled. Through this action, we hope to provide people some small bit of relief during this uncertain time.. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. ConsumerAffairs is not a government agency. Not at all a criminal case. I only hear that events will be cancelled if there are not enough performers. Many events this past month were canceled. Now Im stuck with 4 tickets to a concert I cant attend overseas. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . No resolution and I got no tickets. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub has stated that they will provide no comment on pending litigation. At regular volume, we can afford to take that risk. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I purchased tickets via StubHub for a concert 3 months in advance. StubHub is an eBay company that began selling and reselling event tickets in 2000. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. In March 2020, as the scope . Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. He has prosecuted a variety of consumer protection and complex employment cases. Let us know in the comments! In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. All eligible Settlement Class Members will receive an award upon submitting a valid claim. I will never use Stubhub again. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub - Wikipedia Copyright 2022 Consumers Unified LLC. StubHub settles with US Attorneys General over its COVID refunds policy The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Privacy Policy | StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I am not good at technology. It is ridiculous. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. No refund or voucher has been offered. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I had to do all the work, not them. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship.
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